Shipping Policy

At Florava Decor Store (www.florava.site), we are committed to delivering your flower pots, vases, and floral home décor accessories safely and efficiently. Please read our Shipping Policy carefully to understand how we handle your orders from the moment you check out to the moment your package arrives at your door.

As our products are sourced from trusted third-party suppliers, stock is limited and processing times may vary depending on supplier availability. We appreciate your patience and will always keep you informed about your order status.

1. Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an email notification with tracking information once your order has been dispatched.

In the event that an item is temporarily out of stock due to supplier limitations, we will notify you within 24 hours and offer a full refund or an alternative product.

2. Shipping Destinations

We currently ship to the following destinations:

Domestic (Vietnam): All provinces and cities nationwide
International: Selected countries in Southeast Asia, Asia-Pacific, North America, and Europe. Please contact us to confirm availability for your country.

3. Estimated Delivery Times

Delivery times are estimated from the date of dispatch and may vary depending on your location and the shipping carrier:

Ho Chi Minh City & Hanoi: 1–2 business days
Other provinces in Vietnam: 2–5 business days
International orders: 7–21 business days depending on destination and customs clearance

Please note that these are estimated timeframes and are not guaranteed. Delays may occur due to high order volumes, weather conditions, customs processing, or other factors beyond our control.

4. Shipping Fees

Shipping fees are calculated at checkout based on your delivery address, order weight, and selected shipping method. The following general rates apply:

Domestic – Standard Shipping: Flat rate or calculated by carrier (displayed at checkout)
Domestic – Express Shipping: Available for an additional fee; estimated delivery within 1–2 business days
International Shipping: Calculated based on destination country and package weight
Free Shipping: Available on qualifying domestic orders — check our website for current promotions

5. Packaging

We take great care in packaging all orders to ensure your flower pots, vases, and decorative items arrive in perfect condition. Fragile items are wrapped with protective materials and securely boxed. If your item arrives damaged due to shipping, please refer to our Refund Policy for next steps.

6. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your package in real time. If you have not received tracking information within 3 business days of placing your order, please contact our support team.

7. Customs, Duties & Taxes (International Orders)

For international shipments, your order may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our product prices or shipping fees. We recommend checking with your local customs office for more information before placing an international order.

8. Failed Deliveries & Returned Packages

If a delivery attempt fails due to an incorrect address or the recipient being unavailable, the carrier may attempt redelivery or return the package to us. In such cases, the customer will be responsible for any additional redelivery fees. Please ensure your shipping address is accurate and complete when placing your order.

9. Lost or Stolen Packages

Florava Decor Store is not responsible for packages that are lost or stolen after being marked as delivered by the carrier. If your tracking shows “Delivered” but you have not received your package, please check with neighbors, building management, or your local post office first, then contact us for further assistance.