Refund Policy

At Florava Decor Store (www.florava.site), your satisfaction is our top priority. We take great care in curating and delivering high-quality flower pots, vases, and floral home décor accessories. However, we understand that sometimes things don’t go as expected, and we are here to make the return and refund process as smooth as possible.

Please read this Refund Policy carefully before making a purchase. By placing an order on our website, you agree to the terms outlined below.

1. Our Commitment to You

We stand behind every product we sell. Because our inventory is sourced from trusted third-party suppliers, stock levels are limited and subject to change. We make every effort to ensure that product descriptions, images, and availability information are accurate at the time of purchase. In the rare event that an item becomes unavailable after your order is placed, we will notify you promptly and offer a full refund or a suitable alternative.

2. Eligibility for Returns

We accept return requests under the following conditions:

The return request is submitted within 7 days of the delivery date
The item is unused, unwashed, and in its original condition
The item is in its original packaging with all tags, labels, and accessories intact
Proof of purchase (order confirmation email or receipt) is provided

Items that do not meet the above criteria may not be eligible for a return or refund.

3. Non-Returnable Items

The following items are not eligible for return or refund, except in cases of damage or defect:

Custom-made or personalized decorative items
Items marked as “Final Sale” or “Non-Returnable” on the product page
Items that have been used, assembled, or altered after delivery
Gift cards or store credits
Items returned without prior authorization from our support team

4. Damaged or Defective Items

We take quality control seriously, but due to the nature of our third-party supply chain, occasional defects or shipping damage may occur. If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with the following information:

Your order number
A clear description of the issue
Photographs of the damaged or defective item and its packaging

Upon verification, we will offer one of the following resolutions at no additional cost to you:

A replacement item (subject to availability)
A store credit for the full value of the item
A full refund to your original payment method

5. How to Initiate a Return

To start a return, please follow these steps:

Contact our customer support team via email at CoriWodzisz931728@outlook.com or call us at +84 865 685 420 within 7 days of receiving your order.
Provide your order number, the item(s) you wish to return, and the reason for the return.
Our team will review your request and respond within 2 business days with return authorization and instructions.
Pack the item securely in its original packaging and ship it to the address provided by our support team.
Once we receive and inspect the returned item, we will process your refund or exchange within 5–10 business days.

Please do not return items without prior authorization. Unauthorized returns may not be accepted and could result in delays or denial of your refund.

6. Return Shipping Costs

Return shipping costs are handled as follows:

Damaged, defective, or incorrect items: Florava Decor Store will cover all return shipping costs.
Change of mind or buyer’s remorse: The customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit.

Original shipping fees are non-refundable unless the return is due to our error.

7. Refund Processing

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund. If approved, your refund will be processed as follows:

Original payment method: Refunds will be credited back to the original payment method used at checkout within 5–10 business days, depending on your bank or payment provider.
Store credit: If you prefer, we can issue store credit for the full refund amount, which can be used on any future purchase at Florava Decor Store.

Please note that processing times may vary depending on your financial institution. If you have not received your refund after 10 business days, please contact us and we will investigate on your behalf.

8. Exchanges

We are happy to offer exchanges for items of equal or lesser value, subject to product availability. Because our products are sourced from third-party suppliers and stock is limited, we cannot guarantee that the exact item you want will be available at the time of your exchange request. If the desired item is out of stock, we will offer a store credit or full refund instead.

To request an exchange, please follow the same process outlined in Section 5 and indicate that you would like an exchange rather than a refund.

9. Order Cancellations

You may cancel your order within 12 hours of placing it, provided it has not yet been processed or shipped. To cancel an order, please contact us immediately at CoriWodzisz931728@outlook.com or +84 865 685 420. Once an order has been dispatched, it cannot be cancelled and must go through the standard return process.

10. Out-of-Stock & Supplier Availability

As Florava Decor Store sources its products — including flower pots, ceramic vases, and decorative accessories — from third-party suppliers, inventory is limited and availability can change without notice. In the event that an item you ordered becomes unavailable after payment is confirmed, we will:

Notify you by email or phone within 24 hours
Offer a full refund to your original payment method
Suggest an alternative product of similar style and value (if available)

We apologize in advance for any inconvenience this may cause and appreciate your understanding.

11. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe, please take the following steps:

Check your bank account or payment app again.
Contact your credit card company or bank — it may take some time before your refund is officially posted.
If you have done all of the above and still have not received your refund, please contact us at CoriWodzisz931728@outlook.com and we will investigate immediately.

12. Changes to This Policy

Florava Decor Store reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this page periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.