Privacy Policy

Privacy Policy

At Florava Decor Store (www.florava.site), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us — including our curated collection of flower pots, vases, and floral decoration accessories.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

We collect information you voluntarily provide to us when you register on the website, make a purchase, subscribe to our newsletter, or contact us. The personal information we may collect includes:

  • Full name and contact details (email address, phone number)
  • Billing and shipping address
  • Payment information (processed securely through third-party payment gateways — we do not store card details)
  • Order history and product preferences
  • Communications you send to us via email or hotline

We also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages viewed. This data is collected via cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders for flower pots, vases, and decorative items
  • To communicate with you about your order status, shipping updates, and delivery confirmations
  • To respond to your inquiries and provide customer support
  • To send promotional emails and newsletters (only with your consent)
  • To improve our website, product offerings, and customer experience
  • To detect and prevent fraudulent transactions and unauthorized access
  • To comply with applicable legal obligations

3. Third-Party Suppliers & Product Availability

Florava Decor Store sources its products — including flower pots, ceramic vases, and floral accessories — from trusted third-party suppliers. As a result, product availability is limited and subject to change based on supplier stock levels. When you place an order, your information (such as shipping address and order details) may be shared with our suppliers solely for the purpose of fulfilling your order.

These third-party suppliers are contractually obligated to keep your information confidential and may not use it for any other purpose. We carefully vet our partners to ensure they maintain appropriate data protection standards.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:

  • Service Providers: We work with trusted third-party companies to help operate our website and conduct our business (e.g., payment processors, shipping carriers, email marketing platforms). These parties have access to your information only to perform specific tasks on our behalf.
  • Suppliers: As noted above, order details may be shared with our third-party product suppliers to fulfill your purchase.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies & Tracking Technologies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience. Cookies help us remember your preferences, analyze site traffic, and personalize content. You can control cookie settings through your browser; however, disabling cookies may affect certain features of our website.

We may also use third-party analytics tools (such as Google Analytics) to understand how visitors interact with our site. These tools collect anonymized data and are governed by their own privacy policies.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Order records are typically retained for a minimum of 5 years for accounting and legal compliance purposes. You may request deletion of your data at any time (see Section 8).

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption, secure payment processing, and restricted access to personal data within our organization.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

8. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct any inaccurate or incomplete information.
  • Deletion: Request that we delete your personal data, subject to certain legal exceptions.
  • Opt-Out: Unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in our emails.
  • Data Portability: Request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us using the details provided at the end of this policy.

9. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information.

10. Links to Third-Party Websites

Our website may contain links to third-party websites, including our supplier pages or social media platforms. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Governing Law

This Privacy Policy is governed by the laws of the Socialist Republic of Vietnam. Any disputes arising in connection with this policy shall be subject to the jurisdiction of the competent courts in Vietnam.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

We are committed to resolving any complaints about our collection or use of your personal information. We will respond to all inquiries within 5 business days.

Thank you for trusting Florava Decor Store — your go-to destination for beautiful flower pots, vases, and home décor.