Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Have a question? We’ve got answers. Browse our most commonly asked questions below. If you can’t find what you’re looking for, feel free to contact us directly — we’re always happy to help.

📦 Products & Availability

What types of products does Florava Decor Store sell?

We specialize in beautifully curated flower pots, vases, bud vases, planters, and floral home décor accessories. Our collection ranges from minimalist ceramic designs to rustic and artisan-crafted pieces, suitable for both indoor and outdoor use.

Why are some products out of stock?

Our products are sourced from trusted third-party suppliers, which means our inventory is limited and can sell out quickly. We regularly update our collection with new arrivals, so we recommend checking back often or contacting us to be notified when a specific item is restocked.

Are your products suitable for outdoor use?

Some of our flower pots and planters are designed for outdoor use, while others are best suited for indoor display. Please check the individual product description for specific usage recommendations.

Do you offer custom or personalized items?

We occasionally offer customization options depending on supplier availability. Please contact us via email or hotline to inquire about custom orders. Note that custom items are generally non-refundable.

🛒 Orders & Payment

How do I place an order?

Simply browse our website at www.florava.site, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to enter your shipping details and complete payment.

What payment methods do you accept?

We accept PayPal (our primary recommended method), major credit and debit cards (Visa, Mastercard, Amex, JCB), Vietnamese e-wallets (MoMo, ZaloPay, VNPay, ShopeePay), bank transfer, and Cash on Delivery (COD) for eligible orders. See our Payment Methods page for full details.

Can I modify or cancel my order after placing it?

You may cancel or modify your order within 12 hours of placing it, provided it has not yet been processed or shipped. Please contact us immediately at CoriWodzisz931728@outlook.com or +84 865 685 420.

Will I receive an order confirmation?

Yes. Once your payment is confirmed, you will receive an order confirmation email with your order details. If you don’t see it within 30 minutes, please check your spam or junk folder.

Is it safe to pay on your website?

Absolutely. All transactions are protected by SSL encryption and processed through secure, PCI-DSS compliant payment gateways. We never store your card or banking details on our servers.

🙩 Shipping & Delivery

How long does delivery take?

Orders are processed within 1–3 business days. Estimated delivery times are:

  • Ho Chi Minh City & Hanoi: 1–2 business days
  • Other provinces in Vietnam: 2–5 business days
  • International orders: 7–21 business days

Do you ship internationally?

Yes, we ship to selected countries in Southeast Asia, Asia-Pacific, North America, and Europe. Please contact us to confirm availability for your specific country before placing an order.

How can I track my order?

Once your order is dispatched, you will receive a tracking number via email. You can use this number to track your package in real time through the carrier’s website.

What if my order arrives damaged?

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you. See our Refund Policy for more details.

🔄 Returns & Refunds

What is your return policy?

We accept returns within 7 days of delivery for unused items in their original packaging. Custom or personalized items are non-returnable unless damaged. Please visit our Refund Policy page for full details.

How long does a refund take?

Once we receive and inspect your returned item, refunds are processed within 5–10 business days to your original payment method. You will be notified by email once your refund has been approved and issued.

Can I exchange an item?

Yes, exchanges are available subject to product availability. Since our stock is sourced from third-party suppliers and is limited, we cannot always guarantee the exact item will be in stock. If unavailable, we will offer store credit or a full refund.

💬 Still Have Questions?

Our friendly support team is here to help. Don’t hesitate to reach out:

Available Monday – Saturday, 8:00 AM – 6:00 PM (GMT+7). We aim to respond within 2 business days.

Thank you for choosing Florava Decor Store — where every detail of your home tells a story.